Check-In Steps
After you receive your invitation and click the link in the email or text, you may be asked to perform check-in steps before your virtual visit. Depending on your provider, you may be asked to perform some or all of the following tasks.
- If this is your first time using the Patient App, you may be asked to install it.
- Your provider may give you the option of the Patient App for your device. If so, launch the Patient App on your device (recommended)
Note: If you would rather use a browser, refer to Using a Browser.
You may need to do some or all of the following:
- Verify Your Identity
- Review and Edit Demographics
- Enter Your Reasons for Your Virtual Visit
- Review Your Appointment Summary
- Read and Sign Forms Electronically
- Enter Your Insurance
- Enter Your Payment
- Read and Complete Questionnaires
- Sign the Agreement
- Test Your Audio and Video
As you complete your check-in process a green status bar at the top of the page increases until it is full length of the page. For example, the Date of Medical History form below is near the beginning of a check-in.
Whereas the Agreement form is toward the end of the check in.
After you have completed all the steps required by your provider, you will be placed in a waiting room. You provider will be informed that your virtual visit is ready to begin.